Terms of Service

1. Acceptance of Terms

By registering an account, creating a workspace, or using any services provided by Garage Bills ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, garage workshop, or spare parts store, you represent that you have the authority to bind such entity to these terms.

2. Description of Services & SaaS Tenancy

Garage Bills provides a cloud-based, multi-tenant SaaS billing, inventory management, and udhar (credit) tracking platform.

• Tenant Workspaces: Registration initializes a private, isolated workspace ("Tenant") containing your store records, customer ledgers, parts inventory, and reports.
• Data Isolation: All tenant data is separated at the database query level to guarantee that no other tenant can view, access, or alter your business transactions.
• Platform Limits: Service capacities (max staff users, maximum customers, monthly invoices, and inventory parts count) are defined by the active subscription tier associated with your workspace.

3. Subscription Plans, Free Trial, and Payments

Usage of Garage Bills is governed by subscription plans (Basic, Pro, Premium) and billing cycle policies:

• 14-Day Free Trial: All new tenant registrations start on a 14-day free trial. No payment card details are collected during this onboarding period.
• Suspension for Non-Payment: Upon expiration of the 14-day trial, your workspace will automatically be suspended (placed in read-only mode) unless a monthly or yearly plan is purchased.
• Payment Processing: Subscription payments are handled securely through integrated gateway providers (Razorpay). You agree to provide accurate billing details and authorized payment forms.
• Downgrades & Upgrades: Upgrades apply immediately with pro-rated charges. Downgrades take effect at the end of the current billing cycle.

4. Operational Communications

By using our service, you authorize Garage Bills to deliver operational communications on your behalf to support your business workflow. This includes sending OTP verification messages, login links, digital PDF bills, and credit/payment reminders to your customer's mobile numbers via SMS or WhatsApp links.

5. Account Rules & Responsibilities

To maintain the integrity and security of the SaaS platform, you agree to:

• Keep all staff login credentials secure.
• Enforce permission roles inside your garage workspace to control data modifications.
• Refrain from reverse engineering, hacking, or attempting to compromise row-level isolation policies.
• Refrain from uploading malicious assets, scripts, or executing DDoS activities against API endpoints.

6. Limitation of Liability

Garage Bills is provided on an "as is" and "as available" basis. We make no warranty that our services will be completely uninterrupted, error-free, or that data losses will never occur. We are not liable for any lost profits, direct or indirect damages, or financial losses caused by server downtime, network issues, or payment gateway failures.

7. Contact Support

If you have any questions, disputes, or technical issues regarding these Terms of Service, reach out to our platform support team at support@garagebills.com.